A leading edge 3-year MD program at the University of Calgary

Re: Interview scheduling problems on UCAN

Dear interviewees,

Please let me extend my apologies for the difficulty you are experiencing with the UCAN system. I can assure you that we took every measure that we could to allow the system to handle the volume by speaking to our IT people, ensuring that the local server could handle the traffic.

Unfortunately, it appears that the issue lies with the external vendor and we are in communication to resolve this.

However, to be respectful to your time and be fair to everyone, if the issue is not resolved within the hour we will shut it down and notify you by email of a new date.

Once again, my deepest apologies, we do not want to add to your stress.

Thank you for your understanding.